P.H.T. West's Service Dispatch was able to solve over 47% of one national retailer’s service calls over the phone, in turn saving them over $100,000! Our job is not finished until you are satisfied - whatever it takes!
24/7 Service: P.H.T. technicians are always avaiable, problems never occur at convenient times. We will respond to your service call within 24 hours or it’s free—guaranteed.
Parts inventory: We maintain a large inventory of replacement parts in our facility. If you need it, we have it. You will not have to wait for us to get parts from another distributor or manufacturer.
One-trip repair: If we do not have the part needed on our service truck, PHT Systems will not charge for the return trip.
Regional coverage: We provide service everywhere we sell equipment. In addition, P.H.T. Systems has a nationwide network of affiliated service providers that maintain our high service standards.
Maintenance checklists: Our service department will develop a custom checklist to help you perform periodic preventive maintenance on your equipment.
Live tech support: When you call us you will speak to a member of our support staff, not an answering service. Our staff troubleshoots problems over the phone, saving you time and money.
Employee technicians: If you need a service call, our dispatchers are ready. Because our service technicians are employees not contractors, they respond quickly to every call.
Skilled personnel: Our service technicians are highly qualified. They receive training from both the equipment manufacturers and from us.
Service promise: Our repairs are guaranteed for 90 days. If we need to revisit the same repair during that time, it’s free.